FAQ's: General Questions

Yes! SodaStream manufactures our sparkling water makers to exacting specifications and therefore we are able to offer a manufacturer's warranty. For information on our water maker warranty, visit our warranty page.

Normal delivery time within Canada is 10-12 business days. Please check your order confirmation for estimated ship time.

If it has been longer than two weeks since you ordered, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866 to check on the status of your order.

SodaStream does not have a store location. At this time, orders placed on sodastream.ca are delivered within Canada. We also have a list of growing national and local authorized retailers. Please see our Where To Buy page to check on retailers in your area.

Consumers must pay tax on Internet orders if the company from which you are buying does business in your province. Your purchase of a SodaStream Sparkling Water Maker includes a SodaStream carbonator, which is supplied by SodaStream against payment of a "User License." The carbonator remains the property of SodaStream at all times in accordance with the terms and conditions stated in the User License Certificate. Because SodaStream retains ownership of the carbonator, technically SodaStream does business in every province. When you shop at sodastream.ca, or place an order through 1-877-436-5866, you are charged the normal rate of sales tax for your province.

No. You may use any type of water that you typically drink at home. However, we do recommend using COLD water to achieve best results.

The Sparkling Water Maker should be cleaned with a soft, damp cloth in lukewarm water using a non-abrasive cleanser if necessary. Be sure to remove the carbonator before cleaning. Note that the PET bottles are not dishwasher safe.

No. Only water should be carbonated in the SodaStream Sparkling Water Maker. You risk damaging your Sparkling Water Maker, not to mention making a big fizzy mess! The warranty will be invalidated if you carbonate any liquid other than water in your Sparkling Water Maker. Stick with plain, cold water and adding any one of our fantastic flavours - AFTER the water has been carbonated!

If you're drinking plain sparkling water, the answer is yes as long as the water reaches the water fill line on the carbonating bottle. However, if you already prepared a drink with flavour, the answer is no. Since only water can be carbonated in the Sparkling Water Maker, you cannot re-carbonate once you've added flavour.

Yes! Our Sparkling Flavour Mix have been specifically formulated to flavour sparkling water made with your SodaStream Sparkling Water Maker, but we also recommend adding fresh fruit, juice, herbs and anything else that will make delicious and refreshing sparkling water.

"Enough" is a very subjective term! One of the great benefits of using a SodaStream Sparkling Water Maker is that you control the level of fizz in your sparkling drinks. In general, you should press the carbonating button several times until you hear the LOUD BUZZ that indicates carbonation. Keep going until you achieve the level of fizz that you like! Three LOUD BUZZES provide average carbonation. Use one buzz for very light carbonation (good for fruit flavours) or three buzzes for strong carbonation (works well for colas and other dark flavours.) Please follow the user manual since not all machines operate exactly the same way

SodaStream instruction manuals are available as PDF documents for download and printing (requires Acrobat Reader). Please select the instructions you need.

• Crystal
• Fizz
• Fountain Jet
• Genesis
• Penguin
• Play
• Power
• Pure
• Revolution
• Source

Each Sparkling Water Maker has a different location for their model number. For specific instructions, visit our Product Registration page and click the image of the Sparkling Water Maker you are registering. If you have trouble locating the model number, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

Your Sodastream Flavoured Sparkling Water Mix will arrive with a minimum dating of 2 months prior to the "best before" date printed on the back of the label. . Flavoured sparkling water mix is at peak drinkability before this date. However, when tightly closed and stored in a cool, dry place, flavoured sparkling water mix may be consumed for several months beyond the date on the label. Please contact info@sodastream.ca or call 1-877- 436-5866 with any questions or concerns regarding flavoured sparkling water mix expiration dates. Please note that any promotional flavoured mixes sent may have less than 2 month dating on it.

One of the best features of making flavoured sparkling water at home is that you can control the level of flavour. In general, use a capful of Sparkling Flavour Mix for each litre of sparkling water. If you like it sweeter, add more! If you like it less sweet, use less.

The hermetic seal on the cap keeps your sparkling water and flavoured sparkling water from going flat as quickly as ordinary store-bought beverages. If you make sure to close the cap tightly, and keep the bottle in the refrigerator, your SodaStream soda should remain bubbly and fresh for over a week.

Unopened bottles of flavoured sparkling water mix do not require refrigeration, but we do recommend that you store unopened bottles in a cool, dry place. For the coldest soda, we recommend storing opened bottles of flavoured sparkling water mix in the refrigerator.

Yes! We have many flavours that are caffeine free. Our nutrition chart shows caffeine levels for each flavour.

SodaStream regular Sparkling Flavour Mix flavours contain sugar, sucralose and acesulfame potassium. Sparkling Natural flavours are sweetened exclusively with sugar. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the Sparkling Flavour Mix images on the product page of this website. When in doubt, consult with your physician.

SodaStream diet flavors are sweetened with a blend of acesulfame potassium and sucralose or Stevia extract. SodaStream flavors contain no aspartame. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the Sparkling Flavour Mix images on the product page of this website. When in doubt, consult with your physician.

One of the best benefits of making sparkling water at home with a SodaStream Sparkling Water Maker is that you control the fizziness of your beverages. When you're making sparkling water: If you like very light carbonation, press the carbonating button until you hear just a single loud buzz. If you like heavy carbonation, keep going until you hear 5 buzzes. The amount of bubbles your sparkling water can hold is limited only by the laws of chemistry - after about 10 buzzes, you won't be able to inject any more fizz into the water.

Yes! For making sweetened sparkling water try using a quarter-capful of any of our Sparkling Drink Flavour Mix flavours in each litre of sparkling water for a very lightly flavoured beverage. (Fruit flavours work best.) Or try using fresh lemons, limes, oranges or berries to flavour your beverage. Sophisticated, healthier and quite tasty!

SodaStream products are kosher (OU) certified. SodaStream sparkling water is kosher for passover. Also, please note that all Sparkling Water Makers except for Revolution, Power, Fizz and Source can be used on the Sabbath. For more information, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

Our products are allergen-free. We define allergens as being: cereals containing gluten, seafood and shellfish, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, and sesame seeds. If we can be of further assistance please do not hesitate to contact our Customer Support line at 1-877-436-5866.

Yes. SodaStream Tonic contains 0.0857 grams of quinine per litre of finished drink. One serving (8oz.) contains about 0.02 grams.

Yes. In accordance with our ingredient suppliers' certifications and independent laboratory tests, SodaStream confirms that all Sparkling Flavour Mix flavours are gluten-free.

Yes. Many of SodaStream's consumable packages are completely recyclable, once they've outlived their useful lives. Remember that carbonating bottles are reusable up to 2 years before they need to be replaced, and glass carafes may be used indefinitely, provided they remain free from cracks or other damage. Check with your municipal recycling authority to find out how to recycle your SodaStream items.

SodaStream Caps are SodaStream's new patented flavouring system that takes sparkling water flavouring to the next level. SodaStream Caps are single-serve, recyclable capsules that deliver a simple, fun and user-friendly experience with lifestyle appeal. One SodaStream Cap will flavour one 1 Litre SodaStream carbonating bottle in an instant, resulting in a consistently flavoured sparkling beverage each time.

SodaStream Caps are compatible with 1 Litre carbonating bottles only. SodaStream Caps are not compatible with 0.5 Liter bottles or Glass Carafes.

Since plastic degrades over time and the bottle has to withstand recurring pressure from carbonation, it cannot be used forever. The expiration date on the bottle must be checked and new bottles purchased as soon as the former expires. The bottles must also be replaced if put in the dishwasher, exposed to a heat source, or if they have become scratched. All components of carbonating bottles except for the seal inside the cap are recyclable. Check with your local recycling authority for more information.

Carbonating bottles may be cleaned using warm water, a bottle brush and regular dish-washing liquid, if necessary. Be sure not to use hot water when washing your carbonating bottles. You may also use an anti-bacterial dish-washing liquid for extra disinfecting. Please do not place carbonating bottles in the dishwasher, as exposure to extreme heat can weaken the integrity of the bottles, unless you have the Dishwasher Safe bottle indicated by its 'Dishwasher Safe' markings on the bottle. Bottles stay cleanest when immediately filled with fresh water and returned to your refrigerator. Plus, you'll always have cold water on hand when you are ready for your next bottle of sparkling water!

Only SodaStream carbonating bottles are recommended for use with your Sparkling Water Maker. Damages caused by, or during the use of, non-SodaStream carbonating bottles or carbonators will not be covered by your warranty. SodaStream will not be responsible of any damage caused to products made by another company.

Yes, we sell carbonating bottle cap replacements on our website.

Yes, SodaStream has two different types of 0.5 litre carbonating bottles:

• The first carbonating bottle is more of a traditional design, it is compatible with the Fountain, Jet, Genesis and Pure Sparkling Water Makers
• The second carbonating bottle referred to as Fuse or Source™ fits the Play, Source and Power Sparkling Water Makers.
• Both styles of 0.5 litre carbonating bottles are not suited for the Crystal or Penguin Sparkling Water Makers

The 1 Liter Source™ (Fuse) carbonating bottles are only compatible with Play, Source and Power Sparkling Water Makers. The 0.5 Liter Source™ (Fuse) carbonating bottles are compatible with all Sparkling Water Makers except the Crystal and the Penguin. For more details on carbonating bottle compatibility, visit our Compatibility Chart.

There are a number of indications that show your carbonator is empty:

• When you press the carbonating button you will not see any gas going into your bottle of water
• Even after repeated presses you don't reach the 'buzzing' sound
• The carbonating button may stay down
• The carbonator splutters, showing you have run out of CO2

Please note: SodaStream recommends that you keep a spare carbonator in the cupboard so that when one carbonator runs out, you simply swap the empty carbonator for a full one. That way, you will keep enjoying fresh, sparkling beverages and can return the empty carbonator at a participating retailer new you.

If you still have questions, contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

When your carbonator runs out of CO2, you need an EXCHANGE carbonator. Bring your empty carbonator to any participating retailer, and exchange it for a full one for the price of the gas contents only. To find a participating retailer near you, visit our Where To Buy page. If you have any questions, you may also contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

SodaStream offers a convenient way to exchange your carbonators: Bring your empty carbonator(s) to any participating retail location. To find a participating retailer near you, visit our Where To Buy page. They will swap your empty for a full one on the spot, for the price of the gas contents only. For more information about exchanging carbonators, click here!

SodaStream licensed carbonators are filled with beverage-grade CO2 in compliance with exacting Transport Canada standards for safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the carbonator. SodaStream will not accept damaged carbonators for return. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

No, SodaStream provides a guarantee only for its own products. We are not responsible for the products of any other company, which may damage the Sparkling Water Maker. Only SodaStream carbonators carrying identification and a nylon shrink-wrap bearing the SodaStream brand name should be used.

On average, the carbonator will make up to 60 liters of sparkling water, depending on the size you have. This number could be more or less depending on the amount of carbonation used when making your beverage.

The carbonator contains compressed carbon dioxide (CO2.) Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the carbonator must not be exposed to sources of heat (such as travel in the trunk of a car) or placed right next to a heat source such as an oven, stove or fireplace. It is important to always store the carbonator unit in a cool and dry environment. Every carbonator is fitted with a unique safety valve, which will safely release the gas in the unlikely event the pressure in the carbonator rises.

The carbonator has no expiration date. As long as your carbonator is stored in a temperate environment, your CO2 will remain fresh and usable indefinitely with no concern of spoilage.

Absolutely. SodaStream carbonators are manufactured to exacting specifications that include many unique safety features to protect consumers. Carbonators are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Please do not expose your carbonator to extreme heat (such as travel in the trunk of a car, or right next to an oven, stove or fireplace.) Please see above for more information on carbonator safety.

SodaStream advises against carrying carbonators on an airplane. Transport Canada has restrictions that prohibit compressed gas cylinders in carry-on items as well as in checked baggage.

Exchange carbonators can be purchased for the price of gas only when you return an empty carbonator at a participating retailer. To find a participating retailer in your area visit our Where To Buy page.

Spare carbonators can purchased for the price of gas and the user license without the return of an empty carbonator. Keep a spare so you always have a carbonator ready to pop into your Sparkling Water Maker while you exchange your empty carbonators.

Make sure your carbonating bottle is filled just to the "Water Fill Line" indicator. Other possible causes for overflow:

• Trying to carbonate a liquid other than water
• Adding Sparkling Flavour Mix to the bottle before attempting to carbonate
• Not tilting the carbonating bottle when adding Sparkling Flavour Mix flavouring

If you still have trouble with overflow after checking these tips, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866 for advanced troubleshooting!

If the carbonator is leaking while the Sparkling Water Maker is not in use, contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866 for assistance.

There are a number of indications that show your carbonator is empty:

• When you press the carbonating button you will not see any gas going into your bottle of water
• Even after repeated presses you don't reach the 'buzzing' sound
• The carbonating button may stay down
• The carbonator splutters, showing you have run out of CO2

Please note: Keep a spare so you always have a carbonator ready to pop into your Sparkling Water Maker while you exchange your empty carbonators.

If you still have questions, contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

Usually this is sign that there is a problem with the seal washer where the CO2 carbonator connects to the Sparkling Water Maker. This may have popped out from the threaded area, or simply fallen off, when replacing your empty carbonator. The washer is located where the C02 cylinder attaches to the unit, in the back of the machine. The seal washer is a small, black O-ring, about ½" in diameter (Only 1 washer should be there). To try and correct this problem, first remove the back cover of the Sparkling Water Maker, and then remove the C02 Carbonator. You can push the seal washer into place, by using a small dull item like the back of a spoon or pen. Apply some pressure all around the ring. Keep in mind that as per our FAQ section on our website, the seal washer (depending on usage) should be replaced every 12 to 18 months. (If the black rubber seal is missing or damaged, or you have not replaced it lately, we will gladly mail you one). To troubleshoot with a live representative, or to get a replacement washer, please contact Sodastream Customer Support at info@sodastream.ca or 1-877-436-5866.

Flat sparkling water may indicate that you have not carbonated properly. After inserting the carbonating bottle per the instruction manual that came with your Sparkling Water Maker, press the carbonating button ALL THE WAY DOWN in firm short bursts. You will hear a hissing sound at first. Continue to press the button in firm short bursts until you hear a LOUD BUZZ or WHISTLE. The loud buzz indicates the first level of carbonation. Three loud buzzes will achieve average carbonation.

If your sparkling water still isn't fizzy enough, you may need to replace your carbonator. Please see above for more information.

Another tip: Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap. We recommend keeping carbonating bottles full of water in your refrigerator so they are always ready to go when you want fresh sparkling water!

The SodaStream system is designed to allow users to choose how sweet and fizzy they want their beverage. If you have used the recommended amount of Sparkling Flavour Mix in your drink, try adding a little more until you find the level of flavour you like best.

Try a full cap of Sparkling Flavour Mix -- or more -- if you like a stronger or sweeter flavour gently shake after adding the Flavour Mix to the carbonated water to ensure that it mixes completely.

This might happen when carbonating very cold water. If this happens, shorten the time of each press until the ice stops appearing or it can affect the carbonation. Any ice created will simply melt. Make sure the water is not too cold since this will not carbonate your water properly, and may cause overflowing. The C02 injector will get clogged with ice particles/fragments. We also recommend leaving the water out of the fridge before carbonating for a few minutes before carbonating.