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Frequently Asked Questions

General Questions


1. Can you really make real soda at home?
Yes - the secret is out! Soda is simply water, fizz and flavour. With SodaStream's home beverage stations, you transform ordinary tap water into fresh, great-tasting soda by adding fizz (in the form of carbon dioxide from a SodaStream carbonator) and flavour (one of many tempting sodamix syrups.) So go ahead and enjoy the freshest, best tasting soda on the planet!

2. Why should I buy a home beverage station?
Coffee lovers enjoy fresh brewed coffee at home using their coffee makers. Now, soda and seltzer lovers can enjoy delicious, freshly made soda at home using a SodaStream home beverage station! People buy beverage stations for many reasons. Some of the most popular benefits include:
* Quick, convenient and easy to use
* Fresh, delicious soda in seconds
* No more lugging heavy, bulky bottles and cans from the store
* No more storing cases of soda
* No more worries about running out of your favourite soft drinks
* Over 25 great-tasting flavours, including regular, diet and caffeine-free options
* Regular flavours have much less sugar, carbs and sodium than store-bought brands
* Diet flavours are sweetened with Sucralose and Acesulfame potassium and contain no aspartame
* Reusable BPA-free bottles and concentrated sodamix cut down on recyclables and disposables, making an environmentally-friendly alternative to store-bought drinks
* No batteries, electricity or plumbing
* Reliable and friendly service
* Two-year warranty

3. What will it cost me to make a bottle of soda or seltzer?
After your initial purchase of a home beverage station package, you'll enjoy seltzer and sparkling water in reusable 1-liter PET bottle for just $.30 per litre and flavoured sodas for about $.88 per litre, before any applicable shipping charges. Penguin machine users will pay just $.46 per litre of premium sparkling water and as little as $.83 per litre of fresh gourmet soda. (Note to Penguin lovers: Each glass carafe holds about 650ml). When applicable -- and depending on location and order size -- shipping adds $.03 to $.06 per litre.

4. How do I get on going supplies for my home beverage station?
Soda-making supplies are available for 24-hour ordering on this website. (Click here to order now!) We also have a toll-free Customer Support line to answer your call from Monday to Friday 8:00 am - 4:30 pm CST. Call 1-877-436-5866 to speak with a representative. Supplies are also available at SodaStream events and through authorized dealers. Click here to check for dealers in your area!

5. How long has SodaStream been in business?
SodaStream is the world leader in home carbonating systems, with over 10 million beverage stations sold in more than 15 countries around the world. Founded overseas in 1991, SodaStream started operations in Canada in 2009.

6. Is Soda-Club/SodaStream really a club that requires membership and some type of on going commitment?
No. Soda-Club is just the name of the company. There are no membership requirements, annual dues or minimum purchases of any kind. Once you have a beverage station, you may purchase soda-making supplies at your own pace and convenience.

7. Are SodaStream's products recyclable?
Yes. Many of SodaStream's consumable packages are completely recyclable, once they've outlived their useful lives. Remember that carbonating bottles are reusable up to 2 years before they need to be replaced, and Penguin glass carafes may be used indefinitely, provided they remain free from cracks or other damage. Check with your municipal recycling authority to find out how to recycle your SodaStream items.

Item Recycling Number
Carbonating bottle
Body 1 (PET)
Base 5 (Polypropylene)
Frog (holds base to body) 7 (ABS plastic)
Cap 7 (ABS plastic)
Sealing gasket inside cap not recyclable (silicone)
Penguin carafe
Body Glass
Cap 7 (ABS plastic)
Sealing gasket inside cap not recyclable (silicone)
Sodamix
bottle 1 (PET)
cap 5 (Polypropylene)


8. Are SodaStream plastic carbonating bottles BPA-free?
For many years, SodaStream has demanded that our suppliers and subcontractors meet exacting specifications, so that our millions of customers worldwide can enjoy a safe and superior product that is compliant with international standards for beverage quality.

Some topics of special concern:

* Phthalates and PCBs: SodaStream does not use any materials in the production process that can produce phthalates or PCBs.
* Bisphenol-A (BPA): SodaStream does not use polycarbonate materials, and therefore our products are free of this chemical compound.
See above for more information on the types of plastic materials used by SodaStream.

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Customer Service and Order Information




1. What do I do when my carbonator is empty?
When your carbonator runs out of gas, you need to order an EXCHANGE carbonator. Exchange cylinders are available at SodaStream at SodaStream Authorized Dealer locations.

2. How do I return my empty carbonator?
First, make an order for an exchange carbonator. Once your order is confirmed, you will receive an email confirmation. When you receive you exchange cylinder there will be a return label for your empty cylinders enclosed. You will have 30 days to return the empty cylinders back to us or you will be charged an additional $15 per cylinder not returned. SodaStream expects to receive back one empty carbonator for each full exchange carbonator delivered to you. If you have any questions, please review the specifics detailed in the email notification, or contact customer support for information, from Monday to Friday 8:00 am - 4:30 pm CST, 1-877-436-5866.

3. Do you offer a warranty?
Yes! SodaStream manufactures our home beverage stations to exacting specifications and therefore we are able to offer a two-year warranty. For more information, please check out our warranty.

4. How do I find the model number so I can register my home beverage station?
First, remove the back cover where the carbonator is inserted. You may need to remove the carbonator to view the label. The serial number of your machine is the second line of text on the label. (Ex: G100, P100..).

5. How long will it take to receive my order?
Normal delivery time within Canada is 5-10 business days. Please check your order confirmation for estimated delivery timing.

6. Do you take checks, or ship C.O.D.?
Sorry, SodaStream cannot ship C.O.D or take cheques. However we do offer MasterCard, Visa, and PayPal as payment methods. Please call 1-877-436-5866 if you wish to make a purchase by cheque.

7. How can I check on my order status?
If it has been longer than two weeks since you ordered, please call or email our Customer Service department for a status update. Click here to contact SodaStream Customer Service.

8. Do you have a location or deliver in my area?
At this time, SodaStream delivers almost everywhere within Canada. We also have a list of growing local authorized dealers; please see our Dealer Locator to check on suppliers in your area. If you do live in a remote area, please call us for a shipping quote.

9. I have another brand of carbonating system but I would prefer to use your system. Do you have a trade-in program?
Yes! SodaStream offers a discount trade-in program for beverage stations purchased from other manufacturers. We will also accept SodaStream beverage stations purchased overseas that are incompatible with American parts. For more information about SodaStream's discount trade-in offer, please click here.

10. Why do I have to pay taxes on my Internet order?
Consumers must pay tax on Internet orders if the company from which you are buying does business in your province. Your purchase of a SodaStream home beverage station includes a SodaStream carbonator, which is supplied by SodaStream against payment of a "User License." The carbonator remains the property of SodaStream at all times in accordance with the terms and conditions stated in the User License Certificate. Because SodaStream retains ownership of the carbonator, technically SodaStream does business in every state. When you shop at sodastream.ca, or place an order through 1-877-436-5866, you are assessed the normal rate of sales tax for your province.

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Operating Your Home beverage station



1. Do I need a special water system in order to use the product?
No. You may use any type of water that you typically drink at home except for reverse osmosis water as the carbonation does not hold as well with this water. However, we do recommend using COLD water to achieve best results.

2. How do I clean my home beverage station?
The home beverage station should be cleaned with a soft, damp cloth in lukewarm water using a non-abrasive cleanser if necessary. Be sure to remove the carbonator before cleansing. The machine and the PET bottles are not dishwasher-safe.

3. Can I carbonate drinks other than water?
No. Only water should be carbonated in the SodaStream home beverage station. You risk damaging your beverage station, not to mention making a big fizzy mess! The money-back guarantee and the warranty are both invalidated if you carbonate any liquid other than water in your beverage station. Stick with plain cold water and adding any one of our fantastic flavours - after the water has been carbonated!

4. Can I re-fizz a drink that has gone flat?
If you're drinking plain seltzer, the answer is yes. However, if you already prepared a drink with sodamix, the answer is no. Since only water can be carbonated in the home beverage station, you can not re-carbonate once you've added sodamix.

5. Can I add anything other than sodamix?
Sodamix and MyWater flavours have been specially formulated to work with your home beverage station. However, some SodaStream customers like to add fresh fruit juice to their fizzy water instead of sodamix. This is perfectly fine - as long as you try this after the water has been carbonated. Mix it in a glass or pitcher for best results.

6. How can I tell if there is enough fizz in my water?
"Enough" is a very subjective term! One of the great benefits of using a SodaStream beverage station is that you control the level of fizz in your soft drinks. In general, you should press the carbonating button several times until you hear the LOUD BUZZ that indicates carbonation. Keep going until you achieve the level of fizz that you like! Three LOUD BUZZES provide average carbonation. Use one buzz for very light carbonation (good for fruit flavours) or five buzzes for strong carbonation (works well for colas and other dark syrups.)

7. What kind of power source does the home beverage station use?
SodaStream home beverage stations operate without batteries, electricity or plumbing, making them an energy-efficient home appliance and an ideal accessory to take on the road in your RV or on board your boat. The carbonation in your soda or seltzer is purely a result of the compressed gas stored in the SodaStream carbonator.

8. I'm missing the instruction manual. Help!
SodaStream instruction manuals are available as PDF documents for download and printing (requires Acrobat Reader). Please select the instructions you need:
* Genesis
* Pure
* Penguin
* Crystal

9. Can I use reverse osmosis water when making my drinks? 
Our machine is not compatible with reverse osmosis water. 


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Sodamix and Finished Soda/Seltzer



1. What is the shelf life of sodamix?
Your sodamix will arrive with a minimum dating of 2 months prior to the “best before†date printed on the back of the label. . Sodamix is at peak drinkability before this date. However, when tightly closed and stored in a cool, dry place, sodamix may be consumed for several months beyond the date on the label. Please contact info@sodastream.ca or call 1-877-436-5866 with any questions or concerns regarding sodamix expiration dates. Please note than any promotional syrups sent may have less than 2 month dating on it.

2. How much sodamix should I add to a bottle?
One of the best features of making soda at home is that you can control the level of flavour in your soft drinks. In general, use a capful of sodamix for each litre of sparkling water. If you like it sweeter, add more! If you like it less sweet, use less.

3. How long does the soda last before going flat?
The hermetic seal on the cap keeps your seltzer or soda from going flat as quickly as ordinary store-bought beverages. If you make sure to close the cap tightly, and keep the bottle in the refrigerator, your SodaStream soda should remain fizzy and fresh for over a week.

4. Should I refrigerate sodamix?
Unopened bottles of sodamix do not require refrigeration, but we do recommend that you store unopened bottles in a cool, dry place. For the coldest soda, we recommend storing opened bottles of sodamix in the refrigerator. As well as the sparkling goodness line and my water do need to be refrigerated after opening.

5. Do you have any caffeine-free flavours?
Yes! Lemon-Lime, Diet Lemon-Lime, Root Beer, Diet Root Beer, Ginger Ale, Diet Ginger Ale, Tonic, Diet Pink Grapefruit, Cranberry-Raspberry, Orange Soda and Diet Orange Soda have no caffeine. You may also want to try Caffeine-Free Diet Cola, Orange Mango, Lemonade, Diet Lemonade and any of our new sparkling tea flavours or MyWater essences.

6. How do you sweeten your regular flavours?
SodaStream regular sodamix flavours contain sugar (sucrose), not high fructose corn syrup (HFCS). There are exceptions to this like the Clear syrups, which indeed do contain fructose, and Sparkling Goodness Syrups, which do contain sugar. In addition to sugar (sucrose), regular sodamix flavours contain sucralose and some also contain acesulfame potassium. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the sodamix images on the Flavours page of this website. When in doubt, consult with your physician.

7. How do you sweeten your diet flavours?
SodaStream diet flavours are sweetened with a blend of acesulfame K and sucralose. SodaStream flavours contain no aspartame.

8. I like very fizzy seltzer. Can I make this with a SodaStream machine?
One of the best benefits of making seltzer at home with a SodaStream beverage station is that you control the fizziness of your drinks. When you're making seltzer: If you like very lightly carbonated seltzer, press the carbonating button until you hear just a single loud buzz. If you like extra-fizzy seltzer, keep going until you hear 5 buzzes. The amount of fizz your seltzer can hold is limited only by the laws of chemistry - after about 10 buzzes, you won't be able to inject any more fizz into the water.

9. I like flavoured seltzer. Can I make this with a SodaStream machine?
Yes! MyWater flavourings are all-natural, unsweetened flavour essences for making flavoured seltzer. Or, for sweetened flavours, try using a quarter-capful of any of our sodamix flavours in each litre of seltzer for a very lightly flavoured drink. (Fruit flavours work best.) Or try using fresh lemons, limes, oranges or berries to flavour your drink. Sophisticated, healthful and quite tasty!

10. Are your products kosher?
SodaStream products are kosher (OU) certified (click to see OU certificate). SodaStream seltzer is kosher for Passover (click to see OUP certificate). Also, please note that your home beverage station can be used on the Sabbath. For more information, please contact us send an email to info@sodastream.ca or call 1-877-436-5866.

11. Are your products allergen-free?
Our products are allergen-free. We define allergens as being: cereals containing gluten, seafood and shellfish, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, and sesame seeds. If we can be of further assistance please do not hesitate to contact our Customer Support line at 1-877-436-5866.

12. Does your tonic contain quinine?
Yes. SodaStream Tonic contains 0.0857 grams of quinine per litre of finished drink. One serving (8oz.) contains about 0.02 grams.

13. What happened to the fruit flavours?
While Sodastream 's fruit flavours were undoubtedly some of the best-tasting sodamix flavours, unfortunately they were not the best-selling sodamix flavours. Apple-Peach was discontinued in 2007 (Orange Mango just made its comeback!) SodaStream is committed to developing new flavours and new products, like new MyWater flavour essences, and will work to introduce new, exciting and delicious flavours in the future.

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Carbonating Bottles and Caps



1. Why does the carbonating bottle have an expiration date?
Since the bottle has to withstand recurring pressure from carbonation, it cannot be used forever. The expiration date on the bottle must be checked and new bottles purchased as soon as the former expires. The bottles must also be replaced if put in the dishwasher, exposed to a heat source, or if they have become scratched. All components of carbonating bottles are recyclable. Check with your local recycling authority for more information.

2. How do I clean my carbonating bottles?
Carbonating bottles may be cleaned in warm water with a bottle brush and regular dishwashing liquid if necessary. Please do not place carbonating bottles in the dishwasher, as exposure to extreme heat can weaken the integrity of the bottles. Bottles stay cleanest when immediately filled with fresh water and returned to your refrigerator. Plus, you'll always have cold water on hand when you're ready for your next bottle of soda!

3. Can I use a different kind of bottle?
Only SodaStream bottles are recommended for use with your beverage station. Damages caused by, or during the use of, non-SodaStream bottles or carbonators will not be covered by your warranty. SodaStream will not be responsible any damage caused to products made by another company.

4. I lost my bottle caps. Can I get replacements or use another one that fits?
You can, but the other bottle cap may not have the special rubber seal that helps keep SodaStream soda so fresh. Please call Customer Support (1-877-436-5866) for replacement caps, or for additional information.

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Carbonators



1. My carbonator is empty. Now what do I do?
Carbonator exchanges and other soda-making supplies are available on the website. Sodastream.ca offers 24-hour secure ordering. You may also call our Customer Support Center toll-free at 1-877-436-5866, 24 hours a day. Supplies are also available at SodaStream Authorized Dealer locations.

2. Can I refill my own carbonator or have it refilled locally?
SodaStream licensed carbonators are filled with beverage-grade CO2 in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the carbonator. SodaStream will not accept damaged carbonators for return. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

3. Can a different company's carbonator be used?
No, SodaStream provides a guarantee only for its own products. We are not responsible for the products of any other company, which may damage the machine. Only SodaStream carbonators carrying identification and a nylon shrink-wrap bearing the SodaStream (or Soda-Club) brand name should be used.

4. How often will I have to replace my carbonator?
On average, the carbonator will make 60 of seltzer or soda, depending on the size you have. This number could be more or less depending on the amount of carbonation used when making your drink. A household of four soda drinkers might need to replace a 60-liter carbonator every 6-8 weeks, depending on usage.

5. How should the carbonator be stored?
The carbonator contains compressed carbon dioxide (CO2.) Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the carbonator must not be exposed to sources of heat (such as travel in the trunk of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the carbonator unit in a cool and dry environment. Every carbonator is fitted with a unique safety valve, which will safely release the gas in the unlikely event the pressure in the carbonator rises.

6. What is the shelf life of the carbonator?
The carbonator has no expiration date. As long as your carbonator is stored in a temperate environment, your CO2 will remain fresh and usable indefinitely, with no concern of spoilage.

7. Is it safe to have a carbonator in my home or kitchen?
Absolutely. SodaStream carbonators are manufactured to exacting specifications that include many unique safety features to protect consumers. Carbonators are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Please do not expose your carbonator to extreme heat (such as travel in the trunk of a car, or right next to an oven, stove or fireplace.) Please see above for more information on carbonator safety.

8. Can I take my carbonator on the plane?
Unless you are traveling in your own private jet, SodaStream advises against carrying carbonators on an airplane. The Federal Aviation Administration (FAA) has restrictions that prohibit compressed gas cylinders in carry-on items as well as in checked baggage.

9. What is the difference between a spare carbonator and an exchange carbonator?
Order an exchange carbonator when you have empties to return. SodaStream exchanges your empty one for a full one. SodaStream expects you to return an empty carbonator for every full exchange carbonator we deliver.

Order a spare carbonator when you want to have more carbonators on hand. Keep a spare in the cupboard so you always have a carbonator ready to pop into your machine while you exchange your empties. Spare carbonators include a user license in the box.

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Common Troubleshooting Tips



1. I made soda and it made a fizzy mess all over my counter. Why?
Make sure your carbonating bottle is filled just to the "Water Fill Line" indicator (the lower of the two pronounced ridges near the neck of the bottle.)
Other possible causes for overflow:

* Trying to carbonate a liquid other than water
* Adding sodamix to the bottle before attempting to carbonate
* Not tilting the carbonating bottle when adding sodamix flavouring

If you still have trouble with overflow after checking these tips, please contact Customer Support for advanced troubleshooting!

2. I hear gas escaping from the carbonator. Is this a problem?
Not at all. Normally after carbonating a bottle of water, there is a small amount of gas in the beverage station. The tilt of the bottle releases that gas as a safety measure. The amount of gas lost is not problematic, as this gas has already passed through the water as a part of the normal carbonation process.

If you hear gas escaping while you are carbonating your drink (i.e. while pressing the carbonating button) you may need to screw the carbonator more tightly to the beverage station. If the gas continues to escape continuously, this indicates that the sealing washer (the black rubber gasket inside the beverage station where the carbonator connects) is missing or damaged. There is a spare washer located inside the beverage stations on some, but not all models. We recommend you replace the sealing washer in your beverage station every 18 months to 2 years. Additional spare washers are available through SodaStream Customer Support by calling toll-free 1-877-436-5866.

3. How do I know if the carbonator is empty?
There are a number of indications that show your carbonator is empty:

* When you press the carbonating button you will not see any gas going into your bottle of water.
* Even after repeated presses you don't reach the 'buzzing' sound
* The carbonating button may stay down
* The carbonator splutters, showing you have run out of CO2

Please note: SodaStream recommends that you keep a spare carbonator in the cupboard so that when one carbonator runs out, you simply swap the empty carbonator for the full one. That way, you'll keep enjoying fresh, fizzy drinks and can return the empty carbonator as you order your next gas refill.

4. I press the carbonating button on my beverage station and nothing happens.
Usually this is a sign that there may be mon sealer washers in the carbonating gasket head. The sealer washer is a small, black, O-shaped ring about 1/2" in diameter. To try and correct this problem, first remove the carbonator cover in back of the machine. Unscrew the carbonator from the fitting and lift the machine so you can see inside the gasket head. Using tweezers or a small screwdriver, attempt to remove the black rubber washer from the head. If there is a second one underneath it, you've just solved your problem! If not, please replace the washer in its original position and call Customer Support at 1-877-436-5866.

5. My soda is not fizzy enough.
Flat soda may indicate that you have not carbonated properly. After twisting the carbonating bottle into place, press the carbonating button ALL THE WAY DOWN in firm short bursts. You will hear a hissing sound at first. Continue to press the button in firm short bursts until you hear a LOUD BUZZ. The loud buzz indicates the first level of carbonation. Three loud buzzes will achieve average carbonation.

Another tip: Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap. We recommend keeping carbonating bottles full of water in your refrigerator so they are always ready to go when you want a fresh soda!

6. My soda is not flavourful enough.
The SodaStream system is designed to allow users to choose how sweet and fizzy they want their drinks. If you have used the recommended amount of sodamix in your drink, try adding a little more until you find the level of flavour you like best.
* Fill only to the level of the water fill line, indicated by the blue arrows near the neck of the carbonating bottle. Overfilling the carbonating bottle will result in a more diluted flavour
* Try a full cap of sodamix -- or more -- if you like a stronger or sweeter flavour
* Shake well after adding sodamix to ensure that the syrup mixes completely with the carbonated water
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