If for any reason you find yourself unsatisfied with your purchase from SodaStream's online store, you have the opportunity to ship it back to us , provide the merchandise in its original packaging and there is proof of purchase present.
Returns to SodaStream must be from purchases made from the SodaStream Canada on-line shop only. If you purchased your SodaStream product from a retailer or other online retailer, please follow their return/exchange policies.
Your original receipt must accompany your returned items(s) to process your refund. Refunds, returns or exchanges will only be accepted from purchases made from SodaStream Canada on line shop. All returned items must be in their original state, and deemed by SodaStream Canada to be undamaged before they can be accepted for a refund. A 20% re-stocking fee may be applied to the refund/return/exchange.
Merchandise can be returned up to 30 days of delivery purchased from SodaStream Canada on line shop
Exchanges are accepted within 30 days of the delivery from the SodaStream Canada on-line shop only, purchases made from other retailers must follow their return/exchange process. Your original receipt must accompany the returned item(s). Delivery/shipping fees are non-refundable and a 20% re-stocking fee may be applied to the refund/return/exchange.
Please contact customer service at 1 877 436 5866 for further instructions.
If you are not satisfied with your purchase and wish to exchange it, you may return it in accordance with our return policy. Please contact customer service at 1 877 436 5866 for further details. We'll be happy to replace your order for you.