FAQ's: General Questions

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Can you really make sparkling water and flavoured sparkling water at home?

Yes! With SodaStream's Sparkling Water Makers, you transform ordinary tap water into fresh, great-tasting sparkling water by adding fizz. You can easily flavour the sparkling water by adding one of our refreshing sparkling flavour mixes.

What is the difference between seltzer, sparkling water, club soda and tonic?

Seltzer and Sparkling Water is plain water with added carbonation to make the water bubbly. This can be made easily with a SodaStream Sparkling Water Maker. Tonic can also be easily made with a SodaStream Sparkling Water Maker by carbonating plain tap water, and then adding Tonic Soda Mix to the Sparkling Water. Club Soda is very similar to seltzer or sparkling water, but additional ingredients are added to create a unique flavour.

Why should I buy a Sparkling Water Maker?

There are many reasons to buy a SodaStream Sparkling Water Maker:

  • Make your water exciting by turning plain tap water into sparkling water and flavoured sparkling water in seconds
  • Create unique sparkling water beverages personalized to your taste
  • Over 40 great-tasting flavours, including regular, diet, naturally sweetened and caffeine-free options
  • No high-fructose corn syrup or aspartame
  • Quick, convenient and easy to use
  • No more lugging heavy, bulky bottles and cans from the store
  • No more storing cases of bottles and cans
  • No more worries about running out of your favourite sparkling beverages
  • Reusable BPA-free bottles and concentrated sparkling drink mix cut down on recyclables and disposables, making an environmentally-friendly alternative to store-bought drinks
  • Most models do not require electricity
  • Reliable and friendly service

What will it cost me to make a bottle of sparkling water or flavoured sparkling water?

After your initial purchase of a home Sparkling Water Maker package, you'll enjoy sparkling water in reusable 1 litre bottle for just $0.35 per litre.

How do I get ongoing supplies for my Sparkling Water Maker?

SodaStream Sparkling Water Makers and supplies are offered at over 2500 retail locations nationwide! Find your closest retailer here, or shop sodastream.ca for all of your sparkling water needs.

How long has SodaStream been in business?

Founded overseas in 1903, SodaStream started operations in Canada in 2009. SodaStream is the world leader in home carbonating systems, operating in 45 countries around the world.

Do you have a referral program?

Yes we do. Refer a friend by sending them a message telling them why you love your SodaStream Sparkling Water Maker. They will receive a promotional code for 10% off a Sparkling Water Maker purchased on sodastream.com. After they purchase using the code, you will receive a free gift pack from SodaStream.ca. Click here for more information.

Introducing the REFER A FRIEND program
- Receive a free SodaStream gift pack
- Get rewarded and make your friends love you!

Give your friends 10% off the purchase of $99 or more at SodaStream Canada. You get rewarded with a package of FREE caps & a waterfall carafe.

Are SodaStream's products recyclable?

Yes. Many of SodaStream's consumable packages are completely recyclable, once theylve outlived their useful lives. Remember that carbonating bottles are reusable up to 2 years before they need to be replaced, and Glass carafes may be used indefinitely, provided they remain free from cracks or other damage. Check with your municipal recycling authority to find out how to recycle your SodaStream items.


Item Recycling Number
Carbonating bottle
Body 1 (PET)
Base 5 (Polypropylene)
Frog (holds base to body) 7 (ABS plastic)
Cap 7 (ABS plastic)
Sealing gasket inside cap not recyclable (silicone)
Penguin carafe
Body Glass
Cap 7 (ABS plastic)
Sealing gasket inside cap not recyclable (silicone)
Sodamix
Bottle 1 (PET)
Cap 5 (Polypropylene)

Why is SodaStream introducing all new flavour mixes?

We have recognized that the beverage world is changing. Consumers are looking for healthier hydration alternatives to consume and quench their thirst with added benefits. SodaStream has taken it a step further by making water exciting with a 'better-for-you' approach. Adding more natural flavours, colours and less artificial sweeteners in our 24 new offerings, the consumer can flavour and carbonate their beverage to their personal taste in the convenience of their home.

Why is the new line of flavour mixes better than the previous flavour mixes?

SodaStream's new flavour mixes offer a variety of family groupings that contain benefits that were not available in our previous portfolio

Listed below are the families and their unique properties:

  • Fruits: Contains natural sweeteners and flavours sourced from real fruit elements
  • Zeros: With natural flavours derived from real fruit components, zero calories
  • Sparkling Gourmet: Created by 2 Michelin Star Chef Paul Liebrandt, innovative flavour fusions with better for you benefits with natural flavours, colours and sweeteners.
  • Fountain Style Classics: Contains natural flavours, colours, natural & artificial sweeteners with preservatives. Reduction of artificial sweeteners by 30% from previous portfolio

What are the corresponding original flavours to the new flavours?

SodaStream's new flavour mixes offer a variety of family groupings that contain benefits that were not available in our previous portfolio

NEW FLAVOUR MIX CORRESPONDING ORIGINAL FLAVOUR MIX
WATERS FRUITS FREE Flavours / Fruits Flavours
Apple Peach FREE Apple Peach
Berry Mix NEW
Cranberry Raspberry FREE Cranberry Raspberry
HomeStyle Lemonade FREE Fresh Lemonade
Kiwi Pear FREE Kiwi Pear
Orange Mango Fruits Orange Mango
Pink Grapefruit Fruits Pink Grapefruit

WATERS ZEROS  
Zeros Cranberry Raspberry NEW
Zeros Pink Grapefruit Fruits Diet Pink Grapefruit

SPARKLING GOURMET  
Blackcurrant Lime NEW
Green Apple Cucumber NEW
Lime Basil NEW

FOUNTAIN STYLE CLASSICS Classics
Black Cherry Cola Cherry Cola
Cola Cola
Cream Soda Cream Soda
Dr. Pete Dr. Pete
Ginger Ale Ginger Ale
Lemon Lime Lemon Lime
Orange Orange
Rootbeer Rootbeer
Diet Cola Diet Cola
Diet Ginger Ale Diet Ginger Ale
Diet Lemon Lime Diet Lemon Lime
Diet Rootbeer Diet Rootbeer

Do you offer a warranty?

Yes! SodaStream manufactures our sparkling water makers to exacting specifications and therefore we are able to offer a manufacturer's warranty. For information on our water maker warranty, visit our warranty page.

How long will it take to receive my order?

Normal delivery time within Canada is 10-12 business days. Please check your order confirmation for estimated ship time.

How can I check on my order status?

If it has been longer than two weeks since you ordered, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866 to check on the status of your order.

Do you have a store location or deliver in my area?

SodaStream does not have a store location. At this time, orders placed on sodastream.ca are delivered within Canada. We also have a list of growing national and local authorized retailers. Please see our Where To Buy page to check on retailers in your area.

Why do I have to pay taxes on my Internet order?

Consumers must pay tax on Internet orders if the company from which you are buying does business in your province. Your purchase of a SodaStream Sparkling Water Maker includes a SodaStream carbonator, which is supplied by SodaStream against payment of a "User License." The carbonator remains the property of SodaStream at all times in accordance with the terms and conditions stated in the User License Certificate. Because SodaStream retains ownership of the carbonator, technically SodaStream does business in every province. When you shop at sodastream.ca, or place an order through 1-877-436-5866, you are charged the normal rate of sales tax for your province.

Do I need a special water system in order to use a SodaStream Sparkling Water Maker?

No. You may use any type of water that you typically drink at home. However, we do recommend using COLD water to achieve best results.

How do I clean my Sparkling Water Maker?

The Sparkling Water Maker should be cleaned with a soft, damp cloth in lukewarm water using a non-abrasive cleanser if necessary. Be sure to remove the carbonator before cleaning. Note that the PET bottles are not dishwasher safe.

Can I carbonate drinks other than water?

No. Only water should be carbonated in the SodaStream Sparkling Water Maker. You risk damaging your Sparkling Water Maker, not to mention making a big fizzy mess! The warranty will be invalidated if you carbonate any liquid other than water in your Sparkling Water Maker. Stick with plain, cold water and adding any one of our fantastic flavours - AFTER the water has been carbonated!

Can I re-fizz a drink that has gone flat?

If you're drinking plain sparkling water, the answer is yes as long as the water reaches the water fill line on the carbonating bottle. However, if you already prepared a drink with flavour, the answer is no. Since only water can be carbonated in the Sparkling Water Maker, you cannot re-carbonate once you've added flavour.

Can I add anything other than Sparkling Flavour Mix?

Yes! Our Sparkling Flavour Mix have been specifically formulated to flavour sparkling water made with your SodaStream Sparkling Water Maker, but we also recommend adding fresh fruit, juice, herbs and anything else that will make delicious and refreshing sparkling water.

How can I tell if there is enough fizz in my water?

"Enough" is a very subjective term! One of the great benefits of using a SodaStream Sparkling Water Maker is that you control the level of fizz in your sparkling drinks. In general, you should press the carbonating button several times until you hear the LOUD BUZZ that indicates carbonation. Keep going until you achieve the level of fizz that you like! Three LOUD BUZZES provide average carbonation. Use one buzz for very light carbonation (good for fruit flavours) or three buzzes for strong carbonation (works well for colas and other dark flavours.) Please follow the user manual since not all machines operate exactly the same way

I'm missing the instruction manual. Help!

SodaStream instruction manuals are available as PDF documents for download and printing (requires Acrobat Reader). Please select the instructions you need.



How do I find the model number so I can register my sparkling water maker?

Each Sparkling Water Maker has a different location for their model number. For specific instructions, visit our Product Registration page and click the image of the Sparkling Water Maker you are registering. If you have trouble locating the model number, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

What is the shelf life of Sparkling Flavour Mix?

Your Sodastream Flavoured Sparkling Water Mix will arrive with a minimum dating of 2 months prior to the "best before" date printed on the back of the label. . Flavoured sparkling water mix is at peak drinkability before this date. However, when tightly closed and stored in a cool, dry place, flavoured sparkling water mix may be consumed for several months beyond the date on the label. Please contact info@sodastream.ca or call 1-877- 436-5866 with any questions or concerns regarding flavoured sparkling water mix expiration dates. Please note that any promotional flavoured mixes sent may have less than 2 month dating on it.

How much Sparkling Flavour Mix should I add to a bottle?

One of the best features of making flavoured sparkling water at home is that you can control the level of flavour. In general, use a capful of Sparkling Flavour Mix for each litre of sparkling water. If you like it sweeter, add more! If you like it less sweet, use less.

How long does the sparkling water last before going flat?

The hermetic seal on the cap keeps your sparkling water and flavoured sparkling water from going flat as quickly as ordinary store-bought beverages. If you make sure to close the cap tightly, and keep the bottle in the refrigerator, your SodaStream soda should remain bubbly and fresh for over a week.

Should I refrigerate Sparkling Flavour Mix?

Unopened bottles of flavoured sparkling water mix do not require refrigeration, but we do recommend that you store unopened bottles in a cool, dry place. For the coldest soda, we recommend storing opened bottles of flavoured sparkling water mix in the refrigerator.

Do you have any caffeine-free flavours?

Yes! We have many flavours that are caffeine free. Our nutrition chart shows caffeine levels for each flavour.

How do you sweeten your regular flavours?

SodaStream regular Sparkling Flavour Mix flavours contain sugar, sucralose and acesulfame potassium. Sparkling Natural flavours are sweetened exclusively with sugar. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the Sparkling Flavour Mix images on the product page of this website. When in doubt, consult with your physician.

How do you sweeten your diet flavours?

SodaStream diet flavors are sweetened with a blend of acesulfame potassium and sucralose or Stevia extract. SodaStream flavors contain no aspartame. If you have dietary concerns, please read the label of every SodaStream product before purchasing, available by clicking the Sparkling Flavour Mix images on the product page of this website. When in doubt, consult with your physician.

I like very fizzy sparkling water. Can I make this with a SodaStream Sparkling Water Maker?

One of the best benefits of making sparkling water at home with a SodaStream Sparkling Water Maker is that you control the fizziness of your beverages. When you're making sparkling water: If you like very light carbonation, press the carbonating button until you hear just a single loud buzz. If you like heavy carbonation, keep going until you hear 5 buzzes. The amount of bubbles your sparkling water can hold is limited only by the laws of chemistry - after about 10 buzzes, you won't be able to inject any more fizz into the water.

I like lightly flavoured sparkling water. Can I make this with a SodaStream Sparkling Water Maker?

Yes! For making sweetened sparkling water try using a quarter-capful of any of our Sparkling Drink Flavour Mix flavours in each litre of sparkling water for a very lightly flavoured beverage. (Fruit flavours work best.) Or try using fresh lemons, limes, oranges or berries to flavour your beverage. Sophisticated, healthier and quite tasty!

Are your products kosher?

SodaStream products are kosher (OU) certified. SodaStream sparkling water is kosher for passover. Also, please note that all Sparkling Water Makers except for Revolution, Power, Fizz and Source can be used on the Sabbath. For more information, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

Are your products allergen-free?

Our products are allergen-free. We define allergens as being: cereals containing gluten, seafood and shellfish, eggs, fish, peanuts, soy, milk, tree nuts, celery, mustard, and sesame seeds. If we can be of further assistance please do not hesitate to contact our Customer Support line at 1-877-436-5866.

Does your tonic contain quinine?

Yes. SodaStream Tonic contains 0.0857 grams of quinine per litre of finished drink. One serving (8oz.) contains about 0.02 grams.

Are your products gluten-free?

Yes. In accordance with our ingredient suppliers' certifications and independent laboratory tests, SodaStream confirms that all Sparkling Flavour Mix flavours are gluten-free.

Are SodaStream's products recyclable?

Yes. Many of SodaStream's consumable packages are completely recyclable, once they've outlived their useful lives. Remember that carbonating bottles are reusable up to 2 years before they need to be replaced, and glass carafes may be used indefinitely, provided they remain free from cracks or other damage. Check with your municipal recycling authority to find out how to recycle your SodaStream items.


Item Recycling Number
Carbonating bottle
Body 1 (PET)
Base 5 (Polypropylene)
Frog (holds base to body) 7 (ABS plastic)
Cap 7 (ABS plastic)
Sealing gasket inside cap not recyclable (silicone)
Penguin carafe
Body Glass
Cap 7 (ABS plastic)
Sealing gasket inside cap not recyclable (silicone)
Sodamix
Bottle 1 (PET)
Cap 5 (Polypropylene)

What are SodaStream Caps?

SodaStream Caps are SodaStream's new patented flavouring system that takes sparkling water flavouring to the next level. SodaStream Caps are single-serve, recyclable capsules that deliver a simple, fun and user-friendly experience with lifestyle appeal. One SodaStream Cap will flavour one 1 Litre SodaStream carbonating bottle in an instant, resulting in a consistently flavoured sparkling beverage each time.

Will SodaStream Caps work with all carbonating bottles?

SodaStream Caps are compatible with 1 Litre carbonating bottles only. SodaStream Caps are not compatible with 0.5 Liter bottles or Glass Carafes.

Why does the carbonating bottle have an expiration date?

Since plastic degrades over time and the bottle has to withstand recurring pressure from carbonation, it cannot be used forever. The expiration date on the bottle must be checked and new bottles purchased as soon as the former expires. The bottles must also be replaced if put in the dishwasher, exposed to a heat source, or if they have become scratched. All components of carbonating bottles except for the seal inside the cap are recyclable. Check with your local recycling authority for more information.

How do I clean my carbonating bottles?

Carbonating bottles may be cleaned using warm water, a bottle brush and regular dish-washing liquid, if necessary. Be sure not to use hot water when washing your carbonating bottles. You may also use an anti-bacterial dish-washing liquid for extra disinfecting. Please do not place carbonating bottles in the dishwasher, as exposure to extreme heat can weaken the integrity of the bottles, unless you have the Dishwasher Safe bottle indicated by its 'Dishwasher Safe' markings on the bottle. Bottles stay cleanest when immediately filled with fresh water and returned to your refrigerator. Plus, you'll always have cold water on hand when you are ready for your next bottle of sparkling water!

Can I use a different kind of carbonating bottle?

Only SodaStream carbonating bottles are recommended for use with your Sparkling Water Maker. Damages caused by, or during the use of, non-SodaStream carbonating bottles or carbonators will not be covered by your warranty. SodaStream will not be responsible of any damage caused to products made by another company.

I lost my carbonating bottle caps. Can I get replacements or use another one that fits?

Yes, we sell carbonating bottle cap replacements on our website.

Can I use 0.5 Litre carbonating bottles with my Sparkling Water Maker?

Yes, SodaStream has two different types of 0.5 litre carbonating bottles:

  • The first carbonating bottle is more of a traditional design, it is compatible with the Fountain, Jet, Genesis and Pure Sparkling Water Makers
  • The second carbonating bottle referred to as Fuse or Source™ fits the Play, Source and Power Sparkling Water Makers.
  • Both styles of 0.5 litre carbonating bottles are not suited for the Crystal or Penguin Sparkling Water Makers

What is the difference between Source™ carbonating bottles and the other SodaStream carbonating bottles?

The 1 Liter Source™ (Fuse) carbonating bottles are only compatible with Play, Source and Power Sparkling Water Makers. The 0.5 Liter Source™ (Fuse) carbonating bottles are compatible with all Sparkling Water Makers except the Crystal and the Penguin. For more details on carbonating bottle compatibility, visit our Compatibility Chart.

How do I know if the carbonator is empty?

There are a number of indications that show your carbonator is empty:

  • When you press the carbonating button you will not see any gas going into your bottle of water
  • Even after repeated presses you don't reach the 'buzzing' sound
  • The carbonating button may stay down
  • The carbonator splutters, showing you have run out of CO2

Please note: SodaStream recommends that you keep a spare carbonator in the cupboard so that when one carbonator runs out, you simply swap the empty carbonator for a full one. That way, you will keep enjoying fresh, sparkling beverages and can return the empty carbonator at a participating retailer new you.

If you still have questions, contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

What do I do when my carbonator is empty?

When your carbonator runs out of CO2, you need an EXCHANGE carbonator. Bring your empty carbonator to any participating retailer, and exchange it for a full one for the price of the gas contents only. To find a participating retailer near you, visit our Where To Buy page. If you have any questions, you may also contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

How do I exchange my empty carbonator?

SodaStream offers a convenient way to exchange your carbonators: Bring your empty carbonator(s) to any participating retail location. To find a participating retailer near you, visit our Where To Buy page. They will swap your empty for a full one on the spot, for the price of the gas contents only. For more information about exchanging carbonators, click here!

Can I refill my own carbonator or have it refilled locally?

SodaStream licensed carbonators are filled with beverage-grade CO2 in compliance with exacting Transport Canada standards for safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the carbonator. SodaStream will not accept damaged carbonators for return. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

Can a different company's carbonator be used?

No, SodaStream provides a guarantee only for its own products. We are not responsible for the products of any other company, which may damage the Sparkling Water Maker. Only SodaStream carbonators carrying identification and a nylon shrink-wrap bearing the SodaStream brand name should be used.

How often will I have to replace my carbonator?

On average, the carbonator will make up to 60 liters of sparkling water, depending on the size you have. This number could be more or less depending on the amount of carbonation used when making your beverage.

How should the carbonator be stored?

The carbonator contains compressed carbon dioxide (CO2.) Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the carbonator must not be exposed to sources of heat (such as travel in the trunk of a car) or placed right next to a heat source such as an oven, stove or fireplace. It is important to always store the carbonator unit in a cool and dry environment. Every carbonator is fitted with a unique safety valve, which will safely release the gas in the unlikely event the pressure in the carbonator rises.

What is the shelf life of the carbonator?

The carbonator has no expiration date. As long as your carbonator is stored in a temperate environment, your CO2 will remain fresh and usable indefinitely with no concern of spoilage.

Is it safe to have a carbonator in my home or kitchen?

Absolutely. SodaStream carbonators are manufactured to exacting specifications that include many unique safety features to protect consumers. Carbonators are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Please do not expose your carbonator to extreme heat (such as travel in the trunk of a car, or right next to an oven, stove or fireplace.) Please see above for more information on carbonator safety.

Can I take my carbonator on the plane?

SodaStream advises against carrying carbonators on an airplane. Transport Canada has restrictions that prohibit compressed gas cylinders in carry-on items as well as in checked baggage.

What is the difference between a spare carbonator and an exchange carbonator?

Exchange carbonators can be purchased for the price of gas only when you return an empty carbonator at a participating retailer. To find a participating retailer in your area visit our Where To Buy page.

Spare carbonators can purchased for the price of gas and the user license without the return of an empty carbonator. Keep a spare so you always have a carbonator ready to pop into your Sparkling Water Maker while you exchange your empty carbonators.

I made sparkling water and it made a fizzy mess all over my counter. Why?

Make sure your carbonating bottle is filled just to the "Water Fill Line" indicator. Other possible causes for overflow:

  • Trying to carbonate a liquid other than water
  • Adding Sparkling Flavour Mix to the bottle before attempting to carbonate
  • Not tilting the carbonating bottle when adding Sparkling Flavour Mix flavouring

If you still have trouble with overflow after checking these tips, please contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866 for advanced troubleshooting!

I hear gas escaping from the carbonator. What should I do?

If the carbonator is leaking while the Sparkling Water Maker is not in use, contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866 for assistance.

How do I know if the carbonator is empty?

There are a number of indications that show your carbonator is empty:

  • When you press the carbonating button you will not see any gas going into your bottle of water
  • Even after repeated presses you don't reach the 'buzzing' sound
  • The carbonating button may stay down
  • The carbonator splutters, showing you have run out of CO2

Please note: Keep a spare so you always have a carbonator ready to pop into your Sparkling Water Maker while you exchange your empty carbonators.

If you still have questions, contact SodaStream Customer Support at info@sodastream.ca or 1-877-436-5866.

I press the carbonating button on my Sparkling Water Maker and nothing happens.

Usually this is sign that there is a problem with the seal washer where the CO2 carbonator connects to the Sparkling Water Maker. This may have popped out from the threaded area, or simply fallen off, when replacing your empty carbonator. The washer is located where the C02 cylinder attaches to the unit, in the back of the machine. The seal washer is a small, black O-ring, about ½" in diameter (Only 1 washer should be there). To try and correct this problem, first remove the back cover of the Sparkling Water Maker, and then remove the C02 Carbonator. You can push the seal washer into place, by using a small dull item like the back of a spoon or pen. Apply some pressure all around the ring. Keep in mind that as per our FAQ section on our website, the seal washer (depending on usage) should be replaced every 12 to 18 months. (If the black rubber seal is missing or damaged, or you have not replaced it lately, we will gladly mail you one). To troubleshoot with a live representative, or to get a replacement washer, please contact Sodastream Customer Support at info@sodastream.ca or 1-877-436-5866.

My sparkling water or flavoured sparkling water is not fizzy enough.

Flat sparkling water may indicate that you have not carbonated properly. After inserting the carbonating bottle per the instruction manual that came with your Sparkling Water Maker, press the carbonating button ALL THE WAY DOWN in firm short bursts. You will hear a hissing sound at first. Continue to press the button in firm short bursts until you hear a LOUD BUZZ or WHISTLE. The loud buzz indicates the first level of carbonation. Three loud buzzes will achieve average carbonation.

If your sparkling water still isn't fizzy enough, you may need to replace your carbonator. Please see above for more information.

Another tip: Make sure you use very cold water for carbonation. Cold water (from the refrigerator) holds carbonation much better than cold water from the tap. We recommend keeping carbonating bottles full of water in your refrigerator so they are always ready to go when you want fresh sparkling water!

My flavoured sparkling water is not flavourful enough.

The SodaStream system is designed to allow users to choose how sweet and fizzy they want their beverage. If you have used the recommended amount of Sparkling Flavour Mix in your drink, try adding a little more until you find the level of flavour you like best.

Try a full cap of Sparkling Flavour Mix -- or more -- if you like a stronger or sweeter flavour gently shake after adding the Flavour Mix to the carbonated water to ensure that it mixes completely.

When I carbonate my drink I notice there is a buildup of ice around the nozzle and/or floating, what should I do?

This might happen when carbonating very cold water. If this happens, shorten the time of each press until the ice stops appearing or it can affect the carbonation. Any ice created will simply melt. Make sure the water is not too cold since this will not carbonate your water properly, and may cause overflowing. The C02 injector will get clogged with ice particles/fragments. We also recommend leaving the water out of the fridge before carbonating for a few minutes before carbonating.